← Back to picya.ai

Privacy Policy

Last updated: 22 June 2026

This Privacy Policy explains how ORA Technologies L.L.C-FZ (“PICYA”, “we”, “us”, or “our”) collects, uses, and protects information when you use the PICYA platform and website at picya.ai.

1. Who we are

PICYA is operated by ORA Technologies L.L.C-FZ, registered in Meydan Free Zone, Dubai, United Arab Emirates (License No. 2649982.01). You can contact us at: hello@picya.ai

2. Information we collect

We may collect the following categories of information:

  • Account information: name, email address, business name, and contact details you provide when you register or contact us.
  • Business information: service lists, schedules, pricing, and operational details you add to configure PICYA for your business.
  • Client conversation data: messages exchanged through connected channels (Instagram, WhatsApp, Telegram, Web) for the purpose of providing the AI assistant service.
  • Usage data: information about how you use the platform, including log data, session information, and feature usage.
  • Contact enquiries: information you provide when you contact us via email or through our website.

3. How we use your information

We use collected information to:

  • Provide and operate the PICYA AI assistant service.
  • Respond to your enquiries and communicate with you.
  • Improve and develop the platform.
  • Ensure the security and integrity of the service.
  • Comply with legal obligations.

4. AI and automated processing

PICYA uses artificial intelligence to process client messages and generate responses on behalf of beauty professionals who use the platform. AI responses are based solely on information provided by the business (services, schedules, instructions). PICYA does not generate medical diagnoses, health assessments, or treatment recommendations.

Conversation data processed by PICYA is used to fulfil the service. We work with third-party AI service providers under data processing agreements that restrict the use of your data.

5. Data sharing and processors

We do not sell your personal data. We may share information with:

  • AI service providers used to provide the service, under applicable Data Processing Agreements.
  • Cloud infrastructure providers located in the European Union and other regions as required for service operation.
  • Payment processors for billing purposes.
  • Regulatory authorities where required by law.

All third-party processors are required to handle data in accordance with applicable data protection laws.

6. Data retention

We retain your data for as long as necessary to provide the service and comply with our legal obligations. You may request deletion of your data at any time by contacting us at hello@picya.ai.

7. Your rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access information we hold about you.
  • The right to correct inaccurate data.
  • The right to request deletion of your data.
  • The right to object to or restrict processing.
  • The right to data portability.
  • The right to withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, contact us at hello@picya.ai.

8. Data security

We implement technical and organisational security measures appropriate to the risk, including encryption of data in transit and at rest, access controls, and regular security reviews.

9. International data transfers

Data may be processed in the European Union and potentially in other regions as required for service operation. Where we transfer data outside the European Economic Area, we ensure appropriate safeguards are in place in accordance with applicable data protection law.

10. Cookies

Our website may use essential cookies to ensure the site functions correctly. We do not currently use tracking or advertising cookies. If this changes, we will update this policy and request your consent where required.

11. Children

PICYA is not intended for use by individuals under the age of 18. We do not knowingly collect data from minors. If you believe a minor has provided us with data, please contact us immediately at hello@picya.ai.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised date. Continued use of the service after changes constitutes your acceptance of the updated policy.

13. Contact

For any questions, requests, or concerns regarding this Privacy Policy, please contact us at:

ORA Technologies L.L.C-FZ
Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, UAE
hello@picya.ai